Effective Date: February 2, 2025

At Paddle Hands (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from https://www.paddlehand.com (the “Site”).

1. Information We Collect

When you interact with our Site, we may collect the following types of personal information:

  • Order Information: Name, billing and shipping address, email, phone number, and payment details (processed securely via Stripe).

  • Account Information: If you create an account, we store login credentials and order history.

  • Marketing Info: Email address and preferences when you opt into our email list.

  • Usage Data: IP address, browser type, pages viewed, time spent, and referring sites, via Google Analytics and Meta Pixel.

2. How We Use Your Information

We use your information to:

  • Fulfill and ship your orders.

  • Provide customer support.

  • Communicate updates, offers, and promotional content (if you opted in).

  • Improve our website experience and marketing via analytics tools.

3. Sharing Your Information

We do not sell your personal information.

We may share information with third parties only to:

  • Process payments (Stripe).

  • Send emails and manage our mailing list (Mailchimp).

  • Analyze site performance (Google Analytics, Meta Pixel).

  • Comply with legal obligations.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve your browsing experience.

  • Measure site performance and marketing effectiveness.

You can manage cookie preferences through your browser settings.

5. Email Marketing

With your consent, we may send promotional emails. You can unsubscribe at any time by clicking the link in the footer of our emails.

6. Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal data from minors. If we learn we’ve collected such data, we will delete it.

7. Data Security

We take reasonable measures to protect your personal information but cannot guarantee 100% security during internet transmission.

8. Your Rights

If you’re a U.S. resident, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Opt out of marketing communications.

To exercise these rights, email us at info@paddlehand.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted here with an updated effective date.

10. Contact Us

For more information, or if you have questions, contact us at:

📧 info@paddlehand.com
📍 Paddle Hands, 1031 Anabelle St, Santa Maria, CA 93458